At Rejuvenate IV Drip Bar by Hafmed Clinics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.
1. Information We Collect
We may collect personal information that can identify you, including but not limited to:
- Contact information (name, email address, phone number, physical address)
- Demographic information (age, gender)
- Medical history and health information
- Payment and billing information
- Insurance information (where applicable)
- Appointment history and treatment records
- Website usage data through cookies and similar technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our medical services
- To process appointments and treatment requests
- To communicate with you about your treatments and appointments
- To process payments and insurance claims
- To improve our services and patient experience
- To comply with legal and regulatory requirements
- For internal record keeping and administrative purposes
- To send promotional emails about new services, special offers or other information we think you may find interesting (only with your consent)
3. Information Sharing and Disclosure
We respect your privacy and will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with:
- Medical professionals within our practice for treatment purposes
- Third-party service providers who assist us in operating our practice (e.g., payment processors, IT services)
- Your other healthcare providers when necessary for continuity of care (with your consent)
- Legal or regulatory authorities when required by law
4. Data Security
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect, including:
- Secure electronic medical records system with access controls
- Encryption of sensitive data
- Regular security audits and updates
- Staff training on data protection and confidentiality
5. Your Rights
You have certain rights regarding your personal information, including:
- Right to access: You may request details of personal information we hold about you.
- Right to correction: You may request correction of inaccurate or incomplete information.
- Right to deletion: You may request deletion of your personal information, subject to legal requirements for medical record retention.
- Right to restrict processing: You may request limitations on how we use your information.
- Right to object: You may object to certain processing of your information.
- Right to data portability: You may request transfer of your data to another provider.
To exercise any of these rights, please contact us using the information provided below.
6. Retention of Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Medical records are typically retained for a minimum of 6 years from the last treatment date or as required by South African health regulations.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. You can choose to accept or decline cookies through your browser settings.
8. Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us:
- By email: hafmedclinics@gmail.com
- By phone: +27 67 723 9205
- By mail: Rejuvenate IV Drip Bar, 101 Barkley Rd, Gemdene, Kimberley, South Africa